Frequently Asked Questions
Everything you need to know about your SR SUNTOUR suspension and components.
How do I determine which fork or shock is compatible with my bike?
Compatibility depends on your frame's head tube diameter, axle spacing, and wheel size. We recommend checking your bike manufacturer's specifications or using our 'Fork Finder' tool to ensure a perfect fit.
What is the standard shipping timeframe for North American orders?
Orders are typically processed within 1-2 business days. Standard ground shipping within the continental U.S. and Canada usually takes 3-7 business days depending on your location.
Do you offer a warranty on SR SUNTOUR products?
Yes, all new SR SUNTOUR products purchased through our official North American store come with a limited two-year warranty covering defects in materials and workmanship.
What is your return policy for unused components?
We accept returns on new, uninstalled, and unused items within 30 days of purchase. Items must be in their original packaging to be eligible for a full refund.
How often should I service my SR SUNTOUR suspension?
For optimal performance, we recommend a basic lower leg service every 50 hours of riding and a full damper service every 100 hours or annually, whichever comes first.
Do you provide technical support for DIY maintenance?
Absolutely. We offer a library of service videos and downloadable PDF manuals on our website to help you maintain your suspension at home.