Returns & Exchanges
SR SUNTOUR NA is dedicated to ensuring you have the best suspension performance for your ride. If you are not completely satisfied with your purchase, you may return new, unused items within 30 days of delivery for a full refund.
Request Authorization
Contact our customer support team to receive a Return Merchandise Authorization (RMA) number and specific shipping instructions for your suspension components.
Prepare Your Package
Securely pack the unused item in its original packaging, ensuring all manuals, hardware, and accessories are included to qualify for a full refund.
Ship the Item
Clearly mark your RMA number on the outside of the box and ship the package to our North American service center using a trackable shipping method.
Inspection and Refund
Once our technicians verify the condition of the returned product, we will process your refund to the original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing